Secura Key “HASSLE-FREE” WARRANTY

United States and Canada Warranty (“Hassle-Free Warranty”)
“Secura Key products are warranted against defects in materials and workmanship for the period indicated below. Secura Key will replace any Secura Key manufactured product that fails to perform as intended during the warranty period. This warranty does not include freight, taxes, duties, or installation expenses. “

E*TAG® AND RADIO KEY® ACCESS CONTROL READERS = LIFETIME
E*TAG® AND RADIO KEY® CARDS AND KEY TAGS = LIFETIME
ALL OTHER PRODUCTS = 2 YEARS

“THE WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. SECURA KEY SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. The remedies provided herein are the buyers’ sole and exclusive remedies. In no event shall Secura Key be liable for direct, indirect, special, incidental or consequential damages (including loss of profits), whether based on contract, tort or any other legal theory.”

“Hassle-Free Warranty” Procedures
All Secura Key manufactured products sold into the United States and Canada are covered by our “Hassle-Free Warranty”, summarized by the following description:

Products manufactured by Secura Key are warranted against defects in materials and workmanship for two years, or lifetime (see above) from the date of purchase. Secura Key will immediately replace any product that fails to operate as designed for any reason during the warranty period. “Any reason” includes vandalism, installation errors and even “Acts of God” such as lightning, fire, flood, hurricane, etc.

Return of the failed product shall be at the discretion of Secura Key. If Secura Key does not contact the Customer within a sixty (60) day period following the issuance of the RMA, Customer will not be required to return the failed product(s). If requested to return failed product(s),shipping expense shall be the responsibility of the Customer. Failure to return failed product(s) within fifteen (15) days of being requested will incur a charge equal to the cost of a new product(s).

In the event that Secura Key chooses, within the sixty (60) day period, to perform a product evaluation and no defect is found, a minimum $50.00 or equivalent charge will be applied to each product for labor required in the evaluation.

Warranty claims require a Return Material Authorization (RMA). Simply call our Technical Support Department at 1-877-850-3452 for help in evaluating your problem. If no resolution is achieved over the phone, simply request an RMA# and a replacement unit will be shipped, via Ground, at Secura Key’s expense.